Re: White Pine CUSeeMe Version 3.1.1

Andrew Clarke (andrew@plinth.demon.co.uk)
Thu, 23 Apr 1998 18:41:28 BST


** Reply to note from CU-SEEME-L@cornell.edu Thu, 23 Apr 1998 02:56:19 EDT

>
> We welcome constructive criticism....the first time. After 10 times, it
> tends to get old :(

Erm, perhaps I have a reading comprehension problem, but if 10 people offer the same
constructive criticism you think it's getting 'a little old'? I've sent in my suggestions as
to what IMHO should be done with 3.x (and they were even polite too :) and as far as I know,
none of them have appeared. Ho hum, no big deal but they *were* good suggestions :).

[Can you remove the audio panel from the partcipents list in 3.11? No? Thought not. Another
reason not to bother downloading it.]

> If you encounter what you feel are problems/bugs or if you'd like to see an
> enhancement, please send specifics to cusupport@wpine.com.

Been there, done that, didn't even get an automatic response saying "We have received your
comments, we will review it but we cannot make any promises to include them in the next
release. Also we cannot send a personal reply to your comments under the majority of cases.
Thanks for using White Pine products, and for not saying 3.1 sucks like an unweaned seal pup."

> Sending sometimes vague eMail to this list (such as " But I personally
> tried out the grayscale in 3.1.1 and it's still buggy) is counterproductive
> to all. What may be a problem for you, may not be a problem for another
> person. It could be related to your specific situation. So you are not
> doing anyone a favor by "scaring them away" from latest release.

Nope, the bugs aren't 'scaring me away' from it, it's the UI and the fact I need to download
another 11 megs of stuff to see the same old bugs. Ever heard of RTPatch? It's rather good,
and robust enough to not impact noticably on the tech support front.

[snipped]

To be honest, I won't be upgrading from 2.1.2 for the forseeable future, since I really don't
like 3.x's ergonomics. I *do* like the internal technology (when it works that is :), but
it's what it's wrapped in that puts me off sufficiently to pass it by. Nice legs, shame out
the face.

--
Andrew Clarke.
PGP Public Key available on request
"Having your nuts nibbled off by a Laplander, that's a way to die."
 http://www.plinth.demon.co.uk/ - Nothing interesting that way lies