Re: Reveal TV500 Video Capture Problems

Fred Salerno (salernof@gate.net)
Thu, 27 Jul 1995 16:23:38 -0400 (EDT)


If you can use an old camera/camcorder, there was a neg/pos switch on it.
If you set the camera on negative, wouldnt the image come out positive
over cuseeme? its a cheesy way to do it, but it could work... I know my
old "big shouler-weight" camera has the switch.

On Thu, 27 Jul 1995, Ben Wells wrote:

> I just got off the phone with a technician at Reveal asking if there was a way
> around the negative video problem that occurs when the TV500 card is used with
> CU-SeeMe. Howard (the technician's name) said that they were not aware of the
> problem. In fact most of them there had not even heard of CU-SeeMe. Howard
> had (at least a little) and they have made him the resident "expert" on
> CU-SeeMe issues. He said that there was currently no fix available BUT if
> enough interest were shown in one and it became clear to them that they were
> losing sales to competitors, Reveal would likely develop one. My camcorder can
> produce negative video output. So, I can get my set up to work but I'd prefer a
> real solution.
>
> If you have any interest in the Reveal TV500 card at all, call them. If you've
> got the card, tell them that you are disappointed and want a fix developed. If
> you are in to market for a card, call them and tell them that you won't be
> buying from them because of the problems. Maybe it will get their attention.
>
> Their number is 1-800-4-REVEAL (1-800-473-8325). It can be a bit tricky to get
> to a human. They make you go through their automated help system to get to a
> real technician. Once the system answers the phone, you have to go to the
> bottom of one of the branchs of the help system and let it "help" you with
> something. After that it will ask if you want to speak with a technician. Ask
> for Howard.
>
> Thanks!
>
> ...Ben Wells
>
> wells@encmail.encompass.com